Help and FAQ
Iceberg Games Shop Help and FAQ
How do I order a game from your webshop?
Ordering a game from our online shop is safe, secure and very easy!
Just follow these three steps:
1: Find the game of your choice and press the "add to cart" button.
2: On the top right of your screen select "checkout" and fill in your shipping and billing address details.
3: Select your payment method and follow the onscreen instructions to complete your order.
Who is handling and processing my online payments?
On the Iceberg shop you can safely pay using our “Card Gate” payment provider. Card Gate ensures a fast and safe transaction of all your payments.
How long does it take to ship my order?
We aim to ship and deliver your order within 3 and 5 working days inside of Europe, and 5-7 days outside of Europe. if you ordered a key code or digital product, you will receive your order within 24 hours on working days.
What are the delivery costs?
All products in the shop are without delivery costs!
What payment methods are accepted?
You can pay with Credit Card, Paypal and Ideal.
How do I return a purchased product?
As with traditional retail, we can’t take back any products that are unsealed, unwrapped or opened. However, if you have received a faulty product or feel your order or payment is in error, please contact our support desk via sales [at] iceberg-games.com
Be sure to include your order number, address details and we will contact you about returning the product as soon as possible.
What is the difference between boxed version and a (Steam) Key code?
When you order a boxed version of a game you will receive the game in a tangible box that will be send to your home address. When you order a (Steam) key code you will only receive the key code that allows you to download and install the game through Steam.
My key code seems invalid/I can’t find the key code. What do I do?
In case you can’t find your key code or the system says the code is invalid. Please send an e-mail to support [at] iceberg-interactive.com
Who is the owner of the Iceberg webhop?
The Iceberg Games Website is owned and operated by Publisher Iceberg Interactive BV.
Iceberg Interactive BV
Robert Kochlaan 328
2035 BK Haarlem
Registered in Amsterdam No. 34323351
Dutch VAT Reg. No. NL 820332914
My question is not listed on this page. Who should I contact?
Please contact our sales support team via sales [at] iceberg-games.com